Choosing a BPO Company – What to Look for

Managing business processes in-house can take its toll on your office staff, affecting their performance. Disgruntled employees cannot work productively, and this could pose a serious threat to your office efficiency. Choose a reliable BPO company to which you can outsource noncore processes.

In view of the large number of outsourcing companies operating today, it is necessary to identify a reliable, established, reputable and professional company.  There are certain aspects you should look for in the service provider to ensure that you are partnering with the right BPO Company
  • It is important that you associate with the right outsourcing company.  Inappropriate service providers are either not able to keep their promises or they close the company before the contract has ended.  Make sure that the company you choose is a truly professional company well-organized and managed, well-established, backed by highly experienced professionals and has strong financial support.  This company’s reputation can be established with the help of the list of clients they have been serving over a period.
  • Ensure that your company offers the service of a highly qualified team of experts that can handle the following according to your type of business and requirement:
    • Medical/legal/business transcription
    • Medical billing and coding Website design and development
    • Electronic medical records (EMR)
    • Search Engine Marketing (SEO, PPC, Social Networking, and more)
    • Data Conversion/Data Entry/Document Digitalization
    • Medical Record Review&nbsp
    • Virtual Back Office (Outsourced Positions)
    • Legal Research, Litigation Support
    • Software development
    • Document Conversion
    • Forms Processing
    • Teleradiology
    • Scanning and Imaging
    • Data Mining
    • Outsourced Staffing
    • Book Conversion Services
    • Staffing solutions
  • A dependable company will also have a professional team of experts in editing, research, and proofreading; the latest imaging and scanning technologies; and outstanding document management standards. In addition, look for the following distinguishing features as well:
    • Customized services
    • Cost savings of 30-40% minimum
    • Domain specific knowledge
    • Transparency and innovation
    • Three tiered quality control process
    • Cost-effective business process outsourcing solutions
    • Stringent quality assurance and checks at every step
    • Security and confidentiality for information entrusted
    • Local representatives
    • Accuracy and versatility
    • Timely delivery of output in the desired format
    • Able to meet any turnaround time
    • Round the clock customer support
  • Your chosen BPO Company must provide regular daily/weekly/monthly reports ensuring successful completion of action at every level.
  • Ensure that your provider has state-of-the-art systems that integrate easily with your IT environment.
  • The BPO company should also have a strong disaster recovery program so that your business data is safe.
The right BPO company ensures improved staff productivity, reduced operational cost, increased control over business outcomes, improved customer satisfaction, increased efficiency and other benefits.

Article Source: http://goarticles.com/article/Choosing-a-BPO-Company-What-to-Look-for/7404486/

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